LITTLE LIMITED TERMS AND CONDITIONS

Little is a pan-African `` everyday everything” app and one of Africa's largest ride-hailing companies, serving cities across Kenya, Uganda ,Tanzania,Ethiopia,Somalia and Ghana.

The Little App offers mobility, delivery, and payment solutions by connecting customers to drivers and delivery agents, enabling convenience and transparency for hundreds of thousands of consumers

The following outlines the terms and conditions that will enable you to operate seamlessly on the Little app.


Conditions/Requirements for driver to operate on Little

  1. Provide documentation to corroborate that you are licensed to drive a motor vehicle and possesses a valid Public Service Vehicle license;
  2. Ensure vehicles under your account on the LITTLE platform have valid comprehensive PSV insurance;
  3. Ensure that your motor vehicles on the LITTLE App have valid certificates of worthiness;
  4. Ensure that you possess valid Public Service Vehicle badge;
  5. Ensure that you possess a valid police clearance certificate;
  6. Ensure that your vehicles registered on the LITTLE App are not more than sixteen years from the date of manufacture;
  7. Ensure that the vehicles registered on the LITTLE App are equipped with a hands-free accessory for mobile devices;
  8. Not drive while having consumed any intoxicating liquor;
  9. Display at a conspicuous place on the vehicle a sticker or an identification mark approved by Little;
  10. Comply, so far as is reasonable, with any lawful instruction that is given by LITTLE to enable compliance with all applicable laws of Kenya

Deactivation Policy

  1. Quality: This is a measure of service offered by the driver. Poor service can lead to poor ratings from clients which can reduce the rate of receiving requests. For drivers to be regarded as of high quality, they should use clean cars (interior and exterior), reduce cancellations, and avoid ignoring requests.
  2. Fraud: Fraudulent activity undermines the trust upon which LITTLE is built. Under our T&Cs drivers are not allowed to install any App that can affect the standard driver app operation and lead to overcharging of clients. Any such and other collusion will lead to dire consequences stipulated in the drivers’ code of conduct.
  3. Safety: LITTLE uses technology to keep riders and drivers safe, for instance by GPS-tracking every ride and allowing riders to share their journeys in real time with families or friends. This is all backed up by a robust system of pre-screenings of drivers. We also have a dedicated incident response team 24/7 to investigate safety incidents.
  4. Discrimination: LITTLE’S mission is to connect riders to transportation reliably, everywhere for everyone. We do not tolerate discrimination on our platform.

Anti-Discrimination

LITTLE Limited is committed to not discriminating against users of our platform based on race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable law. LITTLE strictly prohibits discrimination against users based on the categories listed above, including in personal interactions, reviews, ratings, and the provision and acceptance of services. Any client found to have violated this policy will lose access to the platform. Any worker or user who has experienced discrimination will be able to contact human representatives of our platform for timely assistance, including in situations such as an assault, abuse, or any form of harassment, in addition to addressing discrimination, we are actively committed to investigating and dismantling barriers to equal participation on the platform for underrepresented or disadvantaged groups in Africa. Moreover, we commit to ensuring, wherever possible, that our platform's design, operations, and management do not contribute to unequal or discriminatory outcomes. If you have feedback on how we can better live up to this policy, you can provide it here, operations@little.africa with the option to remain anonymous. We will respond within 24-72 hours, including outlining any relevant steps taken in line with feedback.

Code of Conduct.

  1. Safety and Security:
  1. Follow all traffic laws and regulations to ensure the safety of yourself, passengers, and others on the road.
  2. Maintain a clean and well-maintained vehicle, meeting the required safety standards.
  3. Do not operate a vehicle under the influence of alcohol, drugs, or any other impairing substances.
  4. Report any concerns about safety or security promptly to LITTLE.
  1. Privacy and Confidentiality:
  1. Respect the privacy of passengers and do not disclose any personal or sensitive information without their consent.
  2. Safeguard any personal information or data obtained during the course of providing services with LITTLE.
  1. Compliance with Laws and Regulations:
  1. Comply with all applicable laws, regulations, and licensing requirements governing ride-hailing services in the country.
  2. Obtain and maintain any necessary permits, licenses, or certifications required to legally operate as a driver.
  1. Appropriate Use of Technology:
  1. Use LITTLE’S technology responsibly and solely for the purpose of providing transportation services.
  2. Do not engage in any unauthorized use, tampering, or manipulation of the platform's technology or data.

Revenue Share

  1. LITTLE shall charge a commission of 18% of the value of every trip taken by a driver for both corporate and cash trips.
  2. In the event LITTLE runs a promotion, the Partners/drivers accounts shall be credited the entire amount due to them.
  3. Should there be a discrepancy with regard to the calculation of a value of a trip, LITTLE shall undertake to carry out reconciliation and credit the Partner/driver’s account as appropriate.
  4. LITTLE reserves the right to amend the charges and pricings as a result of changes in the regulations, economy or market dynamics.

Complaints Handling Policy

The main channels to raise issues are via e-mail or phone ( operations@little.africa, customer-support@little.africa ; 0709302302 ). Drivers also have an option of raising issues via the chat feature on the Little Driver App

If the issue is not handled at that point, it will be escalated to the relevant departments to be actioned within 24 hours and feedback shall be communicated back.

Little contract with Drivers and Vehicle owners
As a requirement by the TNC Regulations,Find below link to the Contract.